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Code of Conduct

For the enjoyment and safety of all tour participants, guides, and others encountered during a tour, Tours of Leeds operates the following Code of Conduct.

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The code is written with guided tour guests in mind, but the principles also apply to guests taking self-guided audio tours.

 

Summary of Key Points

  • Treat others with respect.

  • Discrimination will not be tolerated.

  • No fancy dress.

  • Do not attend a tour under the influence of alcohol.

  • Illegal substances will not be tolerated.

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Treat Others with Respect

  • All participants represent Tours of Leeds. Your behaviour can influence our reputation.

  • Participants are expected to act responsibly and treat others with respect.

  • On guided tours, if a participant’s behaviour upsets others or damages our reputation, the guide may ask them to leave. Participants asked to leave will not be entitled to a refund.

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Discrimination

  • Tours must be safe and enjoyable for everyone. Discrimination on any grounds—including gender, sexuality, race, religion or belief, social class, health, age, or disability—will not be tolerated.

  • If a participant feels unsafe, alert the guide immediately. The guide will ensure your safety.

  • Participants behaving in a discriminatory way will be asked to leave the tour without a refund.

  • Serious offences may be reported to the Police.

 

No Fancy Dress

  • Special occasion groups are welcome, but fancy dress is not permitted due to venue requirements.

  • Participants arriving in fancy dress may be asked to change into suitable clothing before re-joining the tour.

  • Participants who choose not to re-join do so voluntarily and will not receive a refund.

 

Under the Influence of Alcohol

  • Participants who arrive under the influence of alcohol, and whose condition risks the safety or enjoyment of others, will be asked to leave the tour.

  • Participants removed for this reason will not be offered a refund.

 

Illegal Substances

  • Participants found in possession of, or using, illegal substances will be asked to leave the tour.

  • Venues will be informed if the incident occurs on their premises.

  • Serious offences may be reported to the Police.

  • Participants removed for this reason will not be offered a refund.

 

Contact

For any questions about this policy, please email: hello@toursofleeds.co.uk

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