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Terms and Conditions

  1. These terms

    1. What these terms cover. These are the terms and conditions on which we contract with you’re the delivery of a tour and other related services (as applicable).

    2. Why you should read them. Please read these terms carefully before you submit a booking request to us. These terms tell you who we are, how we will provide services to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

  2. Information about us and how to contact us

    1. Who we are. We are Tours of Leeds Ltd a company registered in England and Wales. Our company registration number is 11150688 and main trading address is 46 West Grange Green, Leeds, LS10 3BB.

    2. How to contact us. You can contact us by telephoning +44 7902 333 535 or by writing to us at and at the postal address above.

    3. How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your booking.

    4. “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

  3. Our contract with you.

    1. How the contract is formed

      1. If you are acting as a Consumer. You can make a request to be admitted on to a tour (Tour) or purchase a gift card (Card) by using the pages on our site (Booking Request). A Booking Request will only be accepted and the contract between you and us when we write to you by E-mail to accept it. The contract will be formed at the time of our E-mail to you.

      2. If you are acting in the course of Business, or a consumer requesting a private or bespoke Tour, we will issue you with a quotation which shall remain valid for a period of 28 days from its date of issue by us. Quotations are not to be regarded as an offer. If you wish to proceed with a quotation, then you should submit an offer to proceed with the quotation (Booking Request) in writing to us. The Booking Request shall only be deemed to be accepted when we issue a written acceptance of it, at which point, and on which date the contract between you and us for the Tour shall come into existence.

    2. If we cannot accept your Booking Request. If we are unable to accept your Booking Request, we will inform you of this in writing and will not charge you for it and shall make a full refund of those sums that you have paid to us. This might be because of unexpected limits on our resources, or that of third parties or service providers, which we could not reasonably plan for.

    3. Your contract number. When you book online using our site, we will assign a number to your contract and tell you what it is when we accept your Booking Request. It will help us if you can tell us the contract number whenever you contact us about your contract.

  4. Tours

    1. Itinerary.

      1. The itinerary for your Tour will be provided on our site or as part of our quotation to you (if you are acting in the course of Business) and e-mailed to you when we accept your Booking Request. You should ensure that you have read and considered the contents of the itinerary before submitting a Booking Request.

      2. For Guided Tours, it is your responsibility to ensure that you and each member of your Group attends at designated meeting points on time. We will attempt to contact you by telephone if you (or any member of your Group) are absent but shall not be liable to you for a refund if any part of the Tour is missed as a result of you missing a designated time slot.

      3. Guided Tour itineraries cannot be adjusted at the last minute to accommodate late arrival.

      4. If an entire Tour Group is over 30 minutes late for the start of a Guided Tour, the tour may be cancelled at the discretion of the Tour Guide, with no refund provided.

    2. Groups. As Group leader you are the only person who is entitled to contact us about the Tour and to make changes to it. Tour capacities are as outlined on each tour description page. Any Tour that exceeds these capacities will be regarded as a bespoke Tour.

    3. Age.

      1. For age restricted guided tours, by entering into a contract with us you warrant (promise) that yourself (and each member of your Group) is aged 18 or over.

      2. Proof of age should be carried at all times whilst on an age restricted guided Tour.

      3. We reserve the right to expel an individual at any time from participating in an age restricted guided Tour should they be a minor. You will not be entitled to a refund in these circumstances.

    4. Service of Alcohol. For applicable guided Tours, service of alcohol will be made in accordance with the licensing laws applicable to the location of the Tour. We reserve the right to expel you (or any member of your Group) from the Tour should you consume alcohol at any location where it is not permitted (for example areas restricted by venues, or the local council). For your safety and the safety of other guests, the excessive consumption of alcohol is not permitted on the Tour.

    5. Safety. You, and each member of your Group, for your safety, must comply with the instructions that we provide to you. You should wear suitable footwear for walking and be prepared for inclement weather.

    6. Disabilities. You should advise us of any disabilities that you (or any member of your Group) may have. We will endeavour to make suitable facilities available but cannot guarantee that each venue (or other third party) will be able to accommodate you. We cannot be held responsible for the failure of any third party to make reasonable adjustments to its facilities.

  5. Your rights to make changes. If you wish to make a change to your Booking Request please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Tour, or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

  6. Our rights to make changes

    1. Minor changes to a Tour. We may change the content of a Tour:

      1. to reflect changes in relevant laws and regulatory requirements; and

      2. to implement any minor changes to the itinerary of it.

  7. Significant Changes to the content of a Tour. If significant changes are required to be made to a Tour (for example to the date or time) we may make changes to the Tour but if we do so we will notify you and you may then contact us to end the contract.

    1. We are not responsible for delays outside our control. If our performance of the services is affected by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for a Tour booked on, but which did not proceed.

    2. What will happen if you do not provide required information to us. We will need certain information from you so that we can provide the services to you. We will contact you in writing to ask for this information. If you do not, within a reasonable time of us asking for it, provide us with this information, or you provide us with incomplete or incorrect information, we may either end the contract (see clause 9.1) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for you (or any member of your Group) from not being admitted onto a Tour, if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

    3. Reasons we may delay the date of a guided Tour. We may have to delay a tour date to:

      1. deal with technical problems or make minor technical changes.

      2. update the services that constitute the Tour to reflect changes in relevant laws and regulatory requirements,

      3. make changes as requested by you or notified by us to you (see clause 6).

    4. Your rights if we delay the date of a guided Tour. We will contact you in advance to tell you if a Tour cannot progress on its scheduled date. In these circumstances you will be entitled to register for another date or to a full refund.

  8. Your rights to end the contract.

    1. For guided Tours, you can always end the contract or transfer to another Tour date. You may contact us at any time to end the contract or transfer to another Tour date, but in some circumstances, we may charge you certain sums for doing so, as described below.

    2. What happens if you have good reason for ending the contract? If you are ending the contract for a reason set out at 8.2.1 to 8.2.4 below, the contract will end immediately, and we will refund you in full for any services which have not been provided or have not been properly provided. The relevant reasons are:

      1. we have told you about an upcoming change to a guided Tour which you do not agree to (see clause 7).

      2. we have told you about an error in the price or description of a Tour and you do not wish to proceed.

      3. there is a risk the guided Tour will not progress on its scheduled date because of events outside our control.

      4. you have a legal right to end the contract because of something we have done wrong.

    3. What happens if you end the contract without a good reason?

      1. If you are not ending the contract for one of the reasons set out in clause 8.2, the contract will end immediately but we may charge you a percentage of the price calculated below depending on the date on which you end the contract:

        1. For guided Tours, if you cancel your booking:

          1. No show – no refund is due

          2. Between 0 – 7 days before the Tour date – no refund is due

          3. Between 8 – 14 days before the Tour date – 50% of the price will be refunded

          4. More than 14 days before the Tour date – 100% of the price will be refunded.

        2. For other Tours, no refund is due.

      2. If you have paid a deposit for a private bespoke guided Tour and wish to cancel, the deposit is fully refundable up to 30 days prior to the Tour date. After this, a deposit is non-refundable and the remaining refund terms outlined in 8.3.1 apply

    4. What happens if you wish to transfer to another guided Tour date?

      1. If you wish to transfer to another guided Tour date, then we will endeavour to accommodate this. You should notify us in writing as soon as possible setting out your contract number and the details of the upcoming guided Tour(s) that you wish to transfer your booking to. If you wish to cancel the contract, if another acceptable guided Tour date is unavailable, then the provisions relating to cancellation in these terms shall apply.

  9. Our rights to end the contract

    1. We may end the contract if you break it. We may end the contract at any time by writing to you if:

      1. you do not make any payment to us when it is due,

      2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services.

      3. it is deemed financially unviable for us to provide the service on the guided Tour date requested.

    2.  You must compensate us if you break the contract. If we end the contract in the situations set out in clause 9.1 we will either refund any money you have paid in advance for services we have not provided, or offer an alternative option.

  10.  Price and payment

    1. Where to find the price for our Tours.

      1. If you are acting as a Consumer. The price of our Tours (which where appropriate will include VAT) will be the price set out in our price list in force on our site at the date that we accept your Booking Request unless we have agreed another price in writing.

      2. If you are acting in the course of Business, the price of the Tour will be that set out in our quotation, which shall be valid for 28 days from the date that it was issued by us.

    2. What happens if we got the price wrong? It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the service’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the service’s correct price at your order date is higher than the price stated, we will contact you for your instructions before we accept your Booking Request. If we accept and process your Booking Request where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as incorrect pricing, we may end the contract, refund you any sums you have paid and cancel your Tour booking.

    3. When you must pay and how you must pay.

      1. Consumer. All payments must be made to us at the time that you make a Booking Request. You may use any credit that you may have on one of our Gift Cards to pay either in part or in full.

      2. Business, (or bespoke or private Consumer Tours). If you are acting in the course of business or as a consumer that wishes to book a private or bespoke Tour, we require the full Tour fee prior to the requested date.

    4. What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

  11. Gift Cards

    1. Gift Cards are redeemed on our site either in full against a Tour, or a payment towards the price of a Tour, dependent on your Gift Card type.

    2. Gift Cards are valid for the period outlined on the Gift Card receipt.

    3. Gift Cards cannot be exchanged for cash, nor should they be treated as such. We are not liable to you for lost or stolen Gift Cards.

  12. Discount Codes

    1. Occasionally, we may offer temporary promotional discount codes to reduce the price of our products.

    2. These codes cannot be used in conjunction with other codes, to create a larger discount. For example, using a promotional discount code alongside an agreed discount for a group private booking.

    3. Codes cannot be redeemed against products already purchased.

    4. Once the codes have expired, they cannot be used on subsequent purchases.

  13. Our responsibility for loss or damage suffered by you

    1. Our liability

      1. Consumer. If you are contracting with us as a Consumer, we are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

      2. Business. We shall not be liable to you, whether in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising under or in connection with the contract created by these terms for:

(a) loss of profits;

(b) loss of sales or business;

(c) loss of agreements or contracts;

(d) loss of anticipated savings;

(e) loss of use or corruption of software, data or information

(f) loss of damage to goodwill; or

(g) any indirect or consequential loss.

Our liability to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the contract created by these terms shall be limited to 120% of the total price paid by you under such contract.

  1. Whether you are acting as a Consumer or in the course of Business, you will be responsible for all damage that you cause to our property or that of a third party whilst on a Tour. We will notify you in writing of the costs to be incurred by you which shall be payable immediately.

  2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the provision of the contract between you and us that is created by these terms.

  1. Code of Conduct

    1. When participating in a Tour, all individuals are expected to adhere to our Code of Conduct.

    2. The Code of Conduct is published on our website. A copy can be provided upon written request.

    3. The Code of Conduct is subject to change.

    4. Failure to adhere to the Code of Conduct may result in removal from a guided Tour without refund.

  2. Audio Tours

    1. Any walks which you take (whether as a pedestrian or by any other means of transport) using our audio Tour service are undertaken entirely at your own risk. We do not accept any responsibility for your personal safety, or for any loss or damage you may suffer whilst using the audio tours.

    2. All audio tours are carefully planned so that at no point along any route should the listener be walking and listening at the same time.

    3. Directions to each point are given at the start of each track, or on a map supplied with the audio tour.

    4. Every effort is made to cross over roads only at designated pedestrian crossings when lights and traffic permit.

    5. You are strongly advised to take out an appropriate travel insurance policy before undertaking an audio tour.

    6. We shall have no liability to you for any defect or failure of the audio tour if the defect or failure arises from any alteration made to the audio tour by you or any third party, any breach by you of these terms, or use of the audio tour with incompatible hardware.

    7. All information on the audio tour is to the best of our knowledge correct at the time of recording. However, we do not provide any assurance that you will be able to access all or any part of the route, or any attractions or venues referred to in the audio tour, due to the possibility of unexpected building works, route closures and any control over pedestrian traffic by the authorities.

    8. We also do not accept any liability for any changes or events which occur after the recording of the audio tours.

  3. Other important terms

    1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. You are not entitled to transfer your rights under this agreement to another person (including a corporate person such as a limited company or limited partnership).

    2. Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

    3. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

    4. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things or prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you, but we continue to provide the services, we can still require you to make the payment at a later date.

    5. In the event of a refund being paid, personal arrangements including, but not limited to, travel, subsistence and accommodation relating to a tour which have been arranged by you are at your own risk and we shall not be liable for any losses incurred from personal arrangements or wasted expenditure beyond the ticket refund.

    6. Which laws apply to this contract and where you may bring legal proceedings.

      1. Consumer. These terms are governed by English law, and you can bring legal proceedings in respect of the services in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the services in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the services in either the Northern Irish or the English courts.

      2. Business. If you are a business, these terms, their subject matter, and their formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

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