Terms & Conditions

What these terms cover

These are the terms and conditions on which we contract with you for the delivery of a tour and other related services.

Why you should read them

Please read these terms carefully before you submit a booking request to us. They explain who we are, how we will provide services, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think there is a mistake in these terms, please contact us.

Information about us and how to contact us

Who we are: We are Mike Hampshire trading as Tours of Leeds, a sole trader based in England.
Address: 46 West Grange Green, Leeds, LS10 3BB
Phone: +44 7902 333 535
Email: hello@toursofleeds.co.uk
How we may contact you: We may contact you by phone, email, or post. “Writing” includes emails.

Our contract with you

How the contract is formed

Consumers: You make a request to be admitted on to a tour or purchase a gift card via our website. A Booking Request is only accepted when we send you an email confirming it. The contract is formed at that time.
Business or private tours: We issue a quotation valid for 28 days. If you wish to proceed, submit a Booking Request in writing. We accept it in writing, at which point the contract is formed.
If we cannot accept your Booking Request: We will notify you and make a full refund.
Your contract number: We will assign a number to your booking. Please reference it in any correspondence.

Tours

Itinerary

Provided on our website or as part of your quotation and emailed when your Booking Request is accepted.
You must ensure that you and your group arrive at meeting points on time.
Guided Tour itineraries cannot be adjusted for late arrivals.
If the entire group is over 30 minutes late, the tour may be cancelled at the guide’s discretion, without a refund.

Groups

Only the group leader can contact us or make changes.
Tour capacities are listed on each tour page. Larger groups are considered bespoke tours.

Age

For age-restricted tours, all participants must be 18 or over.
Proof of age should be carried at all times.
Minors may be removed from tours without a refund.

Service of Alcohol

Alcohol is served according to licensing laws.
Guests may be expelled for consuming alcohol where prohibited.
Excessive alcohol consumption is not permitted.

Safety

Guests must comply with our instructions.
Wear suitable footwear and be prepared for weather conditions.
Advise us of any disabilities; we will make reasonable efforts to accommodate but cannot guarantee all venues will be accessible.

Making changes

By you: Contact us to request changes; we will advise on feasibility and any price adjustments.
By us: Minor changes may reflect legal, regulatory, or operational adjustments. Significant changes (e.g., date/time) will be notified; you may then end the contract.
Delays outside our control: We will inform you as soon as possible; if a substantial delay occurs, you may end the contract and receive a refund.

Providing required information

If you fail to provide required information within a reasonable time, we may either end the contract or charge a reasonable fee for additional work.

Ending the contract

Good reason: You may end the contract and receive a full refund if:
- You do not agree to changes we notify you about.
- We notify you of an error in the price or description.
- The tour cannot proceed due to events outside our control.
- You have a legal right to end the contract due to our actions.
Without good reason (Guided Tours): Refunds depend on notice period:
- No show: no refund
- 0–7 days before tour: no refund
- 8–14 days before tour: 50% refund
- 14+ days before tour: 100% refund
Other tours: No refund unless otherwise stated.
Private/bespoke tours: Deposits are refundable up to 30 days before the tour; after that, deposits are non-refundable.

Transferring bookings

You may request a transfer to another date. If unavailable, standard cancellation rules apply.

Our rights to end the contract

We may end the contract if you:
- Do not pay when due.
- Do not provide necessary information.
- Request a date that is financially unviable.
We will notify you and either refund or offer alternatives.

Price and payment

Consumers: Pay at the time of booking; gift card credit may be applied.
Businesses/private tours: Full payment required before the tour.
Price errors: We will charge the lower amount for errors and contact you if the price is higher.

Gift Cards

Redeemable against tours as outlined.
Valid for the period stated.
Cannot be exchanged for cash.

Discount Codes

Cannot be combined with other codes.
Cannot apply to already purchased products.
Expired codes cannot be used.

Liability

Consumers: Responsible for foreseeable loss caused by our failure to use reasonable care and skill.
Businesses: Not liable for indirect or consequential losses (e.g., loss of profits, sales, contracts, goodwill).
Liability is capped at 120% of the price paid.
Guests are responsible for any damage caused to property.

Code of Conduct

All guests must adhere to the Code of Conduct.
Failure to comply may result in removal from the tour without refund.

Audio Tours

Undertaken at your own risk.
Follow directions, stay safe, and use compatible hardware.
Not liable for route changes or events after recording.

Other important terms

We may transfer this agreement, but your rights are protected.
You may not transfer rights.
If any term is unlawful, the rest remain in force.
Delays in enforcing terms do not prevent later enforcement.
Refunds only cover ticket value; personal arrangements are your responsibility.

Governing law

English law applies.
Consumers may bring proceedings in England, Scotland, or Northern Ireland, depending on location.
Businesses: exclusive jurisdiction of courts of England and Wales.