Frequently Asked Questions

On this page can be found answers to common question asked about Tours of Leeds. If you can't find an answer to your query below, please fill in the form on the contact page.

Booking and Payment

Q: How do I book a tour?

A: You can book directly through our website using the booking system on each tour page. Once we accept your booking, you’ll receive a confirmation email with your contract number and tour details.

Q: Can I pay using a gift card or discount code?
A: Yes, gift cards can be redeemed in full or part-payment against any tour. Discount codes may be applied at checkout but cannot be combined with other discounts.

Q: Do I need to pay the full amount at the time of booking?
A: For standard tours, full payment is required when booking. For private or bespoke tours, we require the full fee prior to the requested date.

Cancellations, Transfers and Refunds

Q: Can I cancel or change my booking?
A: Yes, you can transfer to another tour date or cancel. Refunds depend on the timing of your request—see our Terms and Conditions for details.

Q: What happens if a tour is cancelled due to bad weather or unforeseen circumstances?
A: We will notify you as soon as possible. You can choose to transfer to another date or receive a full refund.

Accessibility and Special Requirements

Q: Are your tours accessible?
A: Tours accessibility is detailed on the FAQ of each tour page. If you have specific accessibility needs, please contact us in advance.

Q: Can I bring children or pets?
A: Tours are adult-focused. Service animals are welcome. For other animals, please enquire before booking.

General Information

Q: Where do tours start and finish?
A: Tour start and end points are listed on each tour page. All locations are accessible via public transport.

Q: What should I wear?
A: Comfortable shoes and weather-appropriate clothing are recommended. Fancy dress is not permitted.

Q. Is there somewhere I can leave my luggage?

Tours of Leeds has partnered with Bounce to offer tour guests a discount when using their luggage storage service. Please send an email to hello@toursofleeds.co.uk for the code.

Bounce's luggage storage network has 6 convenient storage locations throughout Leeds city centre. They store items of all different sizes for an affordable flat fee and each item stored through their platform comes with a $10,000 insurance protection.

Q: How do I contact Tours of Leeds?
A: Email us at hello@toursofleeds.co.uk